Ships out Same Day
All orders are usually shipped same day or next business day after payment is received. However during peak season orders are shipped within 24-48 hours of being received. Express orders must be placed before 12:00pm EST, to ship the same day. If you need a package by a certain date please call so we can arrange the best shipping method for you. All Packages are shipped out UPS ground unless otherwise noted. All international orders will be shipped using UPS, or USPS.
Actual shipping charges will be added to the grand total of your order. Please know we ship using UPS, we have a huge discounted rate with UPS due to our shipping volume.
Return Policy
If you are dissatisfied with your purchase for any reason you can return it to us for a refund. All claims must be made 5 business days after receipt of the merchandise. All returned merchandise must be in the same condition as we shipped. All merchandise leaving our warehouse is in brand new condition, we double check all orders to make sure it meets our standards. When returning an order or merchandise, there is a RESTOCKING FEE. All orders returned will be charged 25% of the gross order total, as we do have a 25% restocking fee. If you have any questions, or concerns before you order please make sure and ask. As a company policy there is no recourse from this 25% restocking fee. A return can take anywhere from 1 week to 4 weeks until we issue a refund. Please be 100% sure you want your order before placing it. We very rarely have problems with any of our merchandise! Please know we do offer the highest quality of products to all our customers.
Products with manufacturing defects must be reported to us within 3 business days of delivery, otherwise there is nothing we can due in the matter as its a company policy.
Any delivery that arrives damaged or is missing merchandise must be reported to the UPS driver and/or contact UPS directly at 1-800-PICK-UPS(742-5877) to initiate a claim. Freight damages & claims are the responsibility of the carrier and must be filed with them immediately. If you need further assistance please feel free to contact our office within 24 hours of delivery.
Exchange Policy
First Wholesale LLC, concentrates on offering the best-selling styles in the business. However, we do understand that certain styles don't sell as well in your area as they might elsewhere. If you have a style that you cant sell, you can return it for an exchange up to 30 days after receipt of the sunglasses. Please review the simple instructions below to see if you qualify.
All Sunglass merchandise must be returned in original sellable condition as follows:
a) in distinctive gray box with no markings
b) plastic sleeves on all glasses
c) no tags cut off
d) must be in full dozens
Customer is responsible for all shipping costs to and from First Wholesale, LLC for Exchanges.
All other merchandise being exchanged must be in brand new condition, just as we shipped. This does include the same packaging as well! Please allow 1-2 weeks for all exchanges.
